Last updated: 11 May 2026. This policy explains how Felicity Mauritius collects, uses, shares and protects personal data when people use this website, enquire about services, or participate in Felicity programmes.
This policy explains how Felicity Mauritius collects, uses, stores and protects personal data when providing website, therapy, self-care, institutional and referral services.
1. Who we are
Felicity Mauritius provides mental health and wellbeing services for individuals, employers, hospitals, clinics, schools and universities. Services may include therapy access, self-care tools, 24/7 chat support, training, referral coordination, dashboards and high-risk escalation workflows.
For privacy questions, contact: pratika@felicity.care.
2. Information we collect
- Contact information: name, email, phone number, organisation, role and message submitted through forms.
- Service information: segment, preferred language, support needs, plan interest, booking preferences and referral context.
- Health and wellbeing information: information shared for therapy, assessments, chat support, risk review or therapist matching. This may include sensitive personal data relating to mental or physical health.
- Institutional programme data: employee or student eligibility, programme registration, activation, training attendance, assessment completion and usage metrics.
- Technical information: page URL, source form, language preference, device/browser information, analytics events and cookies or similar technologies where used.
3. Why we use information
- To respond to enquiries and book consultations.
- To assess suitability for individual, employer, hospital or education services.
- To match users with appropriate therapists or support options.
- To provide therapy, chat support, self-care, assessments, training and referral coordination.
- To operate anonymised employer or institution dashboards.
- To manage high-risk alerts and safety escalation where required.
- To improve website content, service quality, programme adoption and user experience.
- To comply with legal, regulatory, professional, accounting and safeguarding obligations.
4. Sensitive health information
Mental health information is treated as sensitive. Where express consent is required, Felicity will seek it before processing such information, unless another lawful basis applies, such as protecting vital interests, complying with law, performing a contract, or supporting a professional service requested by the user.
5. Therapy confidentiality
Therapy notes and identifiable clinical information are confidential. Felicity does not share therapy notes with employers, education institutions, hospitals or referral partners. Information may be shared only where authorised by the client, required by law, required by a court or necessary to protect the client or another person from serious harm.
Where services are provided electronically, Felicity and participating professionals maintain confidentiality and inform clients of relevant privacy measures and limitations.
6. Employer and education dashboards
Institutional dashboards use anonymised and aggregated data. They may include activation, usage, broad issue categories, assessment completion, training attendance, wait times and trend insights. Felicity applies minimum group thresholds before showing department, cohort or location-level reporting, so individuals cannot reasonably be identified.
7. Hospital and clinic referrals
Referral partners may receive operational information needed to administer the referral pathway, such as whether a referral was received or completed, where this is lawful and appropriate. They do not receive confidential therapy notes unless the client gives written permission or disclosure is required by law.
8. Sharing information
Felicity may share information with therapists, counsellors, care coordinators, technology providers, payment providers, analytics providers, professional advisers, institutional clients, referral partners, regulators or authorities where necessary for the purposes described in this policy. Where a provider processes data for Felicity, Felicity requires appropriate confidentiality, security and data protection commitments.
9. International transfers
Felicity may use technology systems, cloud tools or group infrastructure located outside Mauritius. Where personal data is transferred internationally, Felicity uses appropriate safeguards and takes account of the Mauritius Data Protection Act 2017 requirements for cross-border transfers.
10. Security and retention
Felicity uses appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Personal data is not kept longer than necessary for the purposes for which it was collected, unless a longer period is required for legal, professional, accounting, safety or dispute-resolution reasons.
11. Your rights
Subject to applicable law, individuals may have rights to be informed, access their personal data, request correction, request deletion, restrict processing, object to processing, data portability, and complain to the Mauritius Data Protection Commissioner.
To exercise rights, contact pratika@felicity.care. Felicity may need to verify identity before acting on a request.
12. Children and students
Where services involve minors or legally dependent clients, Felicity and participating professionals obtain appropriate parent, guardian or legally authorised consent where required, while explaining confidentiality limits in a way the young person can understand.
13. Cookies and analytics
This website may use cookies or similar technologies to remember preferences, understand traffic and improve content. Where legally required, users are given a clear cookie notice and choices before non-essential cookies are used.
14. Updates
Felicity may update this policy from time to time. The latest version will be posted on this page with the updated date.
Regulatory references used for this draft
- Mauritius Data Protection Office: Data Protection Act 2017
- Mauritius Data Protection Office: Right of Access
- Mauritius Data Protection Office: Rectification, erasure and restriction
- AHPC Psychologist Regulations 2022